Frequently Asked Questions
A short list of frequently asked questions about using Mapp®
How do I add someone to a project?
To access the Team Administration panel, click on the general menu on the top-left corner. From here, you can see who has access to the existing project. If you are an admin, you can invite other people from your organisation.
How do I draw an area around a building or another non-flat structure?
If you want to pan/zoom/rotate the map whilst drawing lines or polygons e.g. when drawing a polygon around a building, start creating the polygon at the front of the building, and click and drag the mouse to navigate the map. A normal click will resume the measurement creation. A double click will close the polygon.
How do I change my password?
User profile icon (top-right corner of the screen) => Edit Profile => Change Password
How do I cancel the creation of a line?
Press the ESC key to discard the line being created. To delete an existing line, click on the bin icon in the feature panel on the right-hand side.
How do I cancel the creation of an area?
Press the ESC key to discard the area polygon being created. To delete an existing area, click on the bin icon in the feature panel on the right-hand side.
Where do I find the snapshots taken via the toolbar?
The snapshots are available in the file manager, by clicking on the general menu (top-left corner) => File Manager. Click a file to begin instant download.
I have a question and/or need help with a specific issue, who should I contact?
Please contact our customer success team at or +44 (0) 208 051 5951